Política de reembolso

30-Day Return Policy

We want you to be satisfied with your purchase. You have 30 days after receiving your order to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need your receipt or proof of purchase.

To start a return, contact us at refileoff@gmail.com. If your return is accepted, we will provide instructions on where and how to send your package. Items sent back without first requesting a return will not be accepted.

Customers are responsible for return shipping costs unless the item arrives damaged, defective, or incorrect.

Damages and issues

Please inspect your order when it arrives and contact us as soon as possible if the item is defective, damaged, or if you received the wrong item. We will review the issue and work to make it right.

Non-returnable items

Certain items cannot be returned, including gift cards and items that have been used, damaged after delivery, or returned without their original packaging.

Exchanges

The fastest way to get a different item is to request a return for the item you received and place a new order once your return has been approved.

Refunds

We will notify you once we have received and inspected your return and let you know whether the refund has been approved.

If approved, the refund will be issued automatically to your original payment method within 10 business days. Your bank or card issuer may require additional time to process the refund.

If more than 15 business days have passed since your refund was approved, contact us at refileoff@gmail.com.